Food is normal for a steak n shake. Walked in and was ignored but I guess that's what you get when management in the place SUCKS. Manager pretended to care even tho it was obvious that she didn't care. The only one that actually deserves to have a job in the place was KAYLEE who was my server after she noticed that I was being ignored. She was very pleasant and professional. If I were the only I would fire everyone else that worked out front except for Kaylee and would make sure the manager was the first one to loose her job.
Food is excellent as usual. Service was less than admirable. We waited several minutes before being approached to be seated. Upon being asked how I was doing, I stated that I was hot as we had just walked 1/2 a mile to get there. The waiter promptly walked over to a booth in the sun!! I told him we were not going to sit in the sun and he took us to another booth. Waited again several minutes for our glasses of water. Thankfully, it we were not dehydrated and overly hot from our walk to the restaurant.
There is no logical reason that this place should have waitresses and a hostess. They should use these people to staff the kitchen. I sat myself because I failed to see the "wait to be seated" sign. The last thing I expected at a roadside, fast food burger joint was a hostess. After 5 minutes someone came by and asked if I had been helped. I said no, we had not been helped. She walked away and another waitress came by our table 10 minutes later asking the same question. Our food took 25 minutes to receive. The credit card receipt didn't have a place to leave a tip. The fries were not good and they provided a super small portion. No napkins on the table. Luckily we were close to the hostess table and could grab some extra napkins on our own. Driving from Kansas to Colorado, there is no time to stop for a 1 hour lunch at a Steak and Shake. Unfortunately, we won't be back.
Good service, great staff very quick, fook alright
Good food great shakes but took forever to get service and when we paid the cashier didn't know what she was doing. Would go back with hopeful improvements. Will change rating if improved.
Steak N Shake is a US Restaurant based in Goodland, Kansas. Steak N Shake is located at 2629 Enterprise Rd, Goodland, KS 66012, USA.
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